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Summer 2024 - Orders placed from August 7th will be processed after August 26th

Terms and Conditions

General Provisions
The user browsing this area accesses https://www.siamofesta.com/. Browsing and transmitting a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site itself indicated therein. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site https://www.siamofesta.com/ according to the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by Ciao S.r.l. (Via Omboni 1,  20129 Milan (MI), Italy - REA MI-2055349). The user is required, before accessing the services provided by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase. The user is invited to download and print a copy of these General Conditions of Sale whose terms Ciao S.r.l. reserves the right to modify unilaterally and without notice. It is possible to use the site and then access and purchase these provided products in Italian as well as other available languages.

These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on www.siamofesta.com and do not regulate, however, the provision of services or the sale of products by parties other than the seller who are present on the same site through links, banners or other hypertext links.
Conclusion of the contract
To conclude the purchase contract, it will be necessary to register on the website www.siamofesta.com by filling out the appropriate form. Once the order is completed, the order confirmation will follow in electronic format by e-mail. It contains the reference to the General Conditions of Sale, the images of each product and its price, the means of payment that can be used, the methods of delivery of the products purchased and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal, methods and times of return of the products purchased. Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data. The contract is concluded when the seller receives the order confirmation e-mail, after verifying the veracity of the data contained therein. The buyer will be obliged to pay the price from the moment the online order submission procedure is concluded. This will be done by clicking on the button: "Proceed" at the end of the wizard. Once the contract is concluded, the seller takes charge of the order for its fulfillment.

Registered users
In completing the registration procedures, the user must follow the instructions on the site and provide their personal data in a correct and truthful manner. The confirmation will in any case exempt Ciao S.r.l. from any responsibility for the data provided by the user.
The user agrees to promptly inform Ciao S.r.l. of any change in their data communicated. If the user communicates inaccurate or incomplete data, or in the event that there is a dispute by the interested parties about the payments made, Ciao S.r.l. will have the right not to activate or to suspend the service until the relative deficiencies have been corrected. On the occasion of the first request for activation of a profile by the user, Ciao S.r.l. will attribute to the user a username and a password. The user acknowledges that these identifiers constitute the system for validating the user's access to the Services and the only system suitable for identifying the user: the acts performed through such access will be attributed to and have binding effect on them. The user agrees to maintain the secrecy of their access data and to keep them with due care and diligence and not to transfer them even temporarily to third parties.

Product availability
The availability of the products refers to the actual availability at the time the buyer places the order. This availability must, however, be considered purely indicative because, due to the simultaneous presence on the site of several users, the products could be sold to other customers before confirming the order. Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically rectified with the elimination of the unavailable product and the buyer will be immediately informed by e-mail. The buyer can request the cancellation of the order, before it is entrusted to the express courier, resolving the contract: Ciao S.r.l. will refund the amount paid within 14 days upon receiving word of the buyer's decision to terminate the contract.

Products offered
The product offer is detailed on https://www.siamofesta.com/en/products-catalog.

Payment methods and prices
The price of the products will be that indicated from time to time on the site, except where there is a clear error. In case of error, Ciao S.r.l. will notify the buyer as soon as possible allowing the confirmation of the order at the right amount or cancellation. In any case, Ciao S.r.l. will not be obliged to provide what is sold at the lower price incorrectly indicated. The prices shown on the site do not include VAT and do not include shipping costs. Prices are subject to change at any time. Changes do not apply to orders for which the order confirmation has already been sent. Once selected, the products will be added to the cart. Simply follow the purchase instructions, entering or verifying the required information at each step of the process. The details of the order can be changed before payment. Payment can be made by one of the following methods: bank transfer, credit card.

Ciao S.r.l. makes shipments in the following geographical areas: Italy, Europe. For orders received from Monday to Friday (excluding holidays) by 9:30 am, the fulfillment will take place on the same day and the order will be entrusted to the courier. Delivery times are those indicated by the courier (24/48/72 hours for Italy excluding islands and Calabria). For orders received after 9:30 am, the fulfillment will take place on the next working day. Any need must be indicated in the "Notes" section when ordering. If it is not possible to make the delivery, the order will be sent to the warehouse. In this case, a notice will specify the place where the order is located and how to agree on a new delivery. If the customer is not able to be present at the place of delivery at the agreed time, the customer is asked to contact Ciao S.r.l. to agree on a new delivery date. If the delivery cannot take place for reasons not attributable to Ciao S.r.l. after 10 days from the date on which the order is available for delivery, the contract will be considered terminated. As a result of the termination the amounts will be returned, including delivery costs with the exclusion of any additional costs arising from the choice of a delivery method other than the ordinary method offered without undue delay and, in any case, within 15 days from the date of termination of the contract. The transport resulting from the termination of the contract may have additional costs that will be borne by the buyer. Shipping costs are charged to the buyer and are explicitly highlighted at the time of placing the order.

Transfer of risk
The risks related to the products will pass to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as full payment of all amounts due in relation to them has been received, including shipping costs, or at the time of delivery, if this occurs at a later time.

Warranty and commercial compliance
The seller is responsible for any defect of the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law. If the buyer has entered into the contract as a final consumer or in the case of any natural person acting on the site for purposes unrelated to any business or professional activity carried out, this warranty is valid provided that (1) the defect manifests itself within 12 months from the date of delivery of the products, (2) that the buyer submits a formal complaint regarding the defects within a maximum of 14 days from the date on which the defect was recognized by the buyer and that (3) the online return form is correctly completed. In case of non-conformity, the buyer who has entered into the contract as a final consumer will have the right to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract in relation to the disputed goods and the consequent return of the price. All return costs for defective products will be borne by the seller.
In accordance with the provisions of the law in force, pursuant to art. 57 of Legislative Decree 206/2005 the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. In the case of multiple purchases made by the buyer with a single order and delivered separately, the term of 30 days starts from the date of receipt of the last product.
The buyer who intends to exercise the right of withdrawal must communicate it to Ciao S.r.l. through an explicit declaration, which can be sent by registered letter with return receipt or by accessing the online section on the website https://www.siamofesta.com/  with the creation of a file. The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the model withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 not mandatory. The goods must be returned to: Ciao S.r.l., Vicolo Porta, 27040 Rea (PV), Italy. The goods must be returned intact, in the original packaging, complete in all their parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the company will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the company may suspend the reimbursement until receipt of the goods or until the buyer has demonstrated that he has returned the goods within the scheduled time. The company will perform the refund using the same means of payment chosen by the buyer at the time of purchase. In case of payment made by bank transfer, if the buyer intends to exercise his right of withdrawal, they must provide the bank details (IBAN, SWIFT and BIC) necessary for making the refund.

Data processing
By using the site, the user authorizes the processing of his personal data. The data controller is Ciao S.r.l., Via Omboni 1, 20129 Milano (MI). The Data Processor is Luca Sandri, Studio Legale Sandri & Lameri, Via Sforza 19, 20122 Milano (MI). The processing of data takes place exclusively electronically, through tools and IT supports to ensure the security and confidentiality of the data. The information stored is protected from unauthorized access. We proceed to the processing of data provided by users in relation to purchase orders, payments (which may contain name, address, contact details), IP address and all other data communicated. The purpose of the use of such data is the execution of the purchase order and payments, the communication of the data to third-party suppliers of payment and shipping services as well as contacts of an informative nature about the activities and services of the site, offers of a commercial nature of affiliated companies and commercial partners. The provision of data and consent to the processing for the purposes referred to in the purpose of the contract or the fulfillment of the order and the related payment is necessary for the conclusion itself as well as for the execution of the contract, therefore the refusal to provide such data or to give consent to the related processing has as a consequence the impossibility for the user to purchase the products and services offered. The provision of data and consent to processing for the purposes of commercial communications is optional. However, any refusal to provide such data or to give consent to the related processing will result in the impossibility for the user to receive such additional services. The user always has the right to update, rectify or integrate the data, as well as to delete it, to transform it into anonymous form or to block data processed in violation of the law (including that whose retention is not necessary in relation to the purposes for which the data was collected or subsequently processed) and to certify that the operations have been brought to the attention, also with regard to their content, of those to whom the data has been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves a use of means manifestly disproportionate to the protected right. The user has the right to object, in whole or in part, to the processing of their personal data for legitimate reasons, even if pertinent to the purpose of the collection and processing of personal data concerning the user for the purpose of sending advertising material or direct sales or for carrying out market research or commercial communication. The user can also revoke at any time the consent to the processing of their data previously granted to Ciao S.r.l.. Requests must be sent to: Ciao S.r.l., Vicolo Porta, 27040 Rea (PV), Italy. At the first visit the user will be invited to choose his language and will be offered the possibility to save the language of preference. To this end, the user authorizes the use of identification codes c.d. cookies, i.e. small files sent by his internet server and recordable on the hard disk of the user's computer. The hard drive collects information about the user's language preference and stores the pages of the site visited. Cookies are used in order to prevent the user from receiving the same information repeatedly or in the wrong language, and to adapt the content and presentation of the site to the type of user's browser.

Safeguard clause
In the event that one of the clauses of these General Conditions of Sale is null and void for any reason, this will not compromise in any case the validity and compliance with the other provisions contained in these General Conditions of Sale.

Any request for information can be sent by e-mail to the address info@siamofesta.com,  by telephone at +39 0385 950811 or by ordinary mail to the following address: Ciao S.r.l., Vicolo Porta, 27040 Rea (PV), Italy.
Applicable law and place of jurisdiction
These General Conditions of Sale are governed by Italian law and interpreted according to it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the buyer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and / or consequent to these conditions must be resolved exclusively by the Italian judicial authority. In particular, if the buyer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the buyer according to the applicable law.
Ciao Srl
  Vicolo Luigi Porta - 27040 Rea - Pavia - Italy -   +39 0385 950811 -  commerciale@ciaosrl.it
P.IVA 02396780138 -  N. REA: MI.2055349
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